Terms of service

All about what types of personal data we collect and how it is processed. 

V.2FR722

Published: September 2022


In this privacy policy it is explained what types of personal data we collect, for what purposes said data is collected, how it is processed. For visitors, users, and others who reside in the State of California, please find the California Privacy Policy further below.

 


This Privacy Policy contains the following sections: 

Introduction 

The Information we collect

Cookies and similar technologies 

Online analytics and advertising

How we use your information

How we share and disclose your information

Security and retention of your information

Your controls and choice

Additional information for certain jurisdictions

Change

Miscellaneous

Introduction

This Privacy Policy applies to the information we collect about you in the course of our business, including through Glohh websites and products, marketing activities, and any other online or offline offerings operated by or on behalf of Glohh. We refer to these products, services, and offerings collectively as the “Services”.

By using the Services, you agree to this Privacy Policy and that we may process and store your information. The Data Controller can be found in our “Glohh contact” section below.

Information we collect 

The information we collect about you depends on the Services you use, how you use them and the information you provide to us.


We collect information in three main ways: (a) Information you choose to provide to us; (b) Information we collect automatically through technology when you use the Services; and (c) Information we collect from other sources.


Information you choose to provide to us

When you use our Services, you may choose to provide certain information to us. For example, we collect information directly from you when you place an order and purchase from us, create or use a Glohh account, register your product, post comments, photos, or videos to the Services, participate in Glohh surveys or research or communicate and interact with us.


Some of the most common categories of information we collect directly from you include:


Contact and account information, such as name, address, telephone number, email address and login credentials, including your Glohh account information.

Transactional information, such as purchase and transaction history.

Customer service interaction information, such as messages submitted to us through online forms or email and summaries, voice of interactions with our customer service personnel.

For our business operations, including maintaining your account, reviewing, and processing employment applications, and for security, fraud prevention and legal compliance, such as detecting security incidents and protecting against malicious, deceptive, fraudulent or illegal activity.


Information we collect automatically through technology when you use the Services

When you use our Services, we may automatically collect certain information. We use a variety of third-party technologies, including cookies and similar tools, to assist in collecting this information. Please refer to our Cookies Notice and “Online analytics and advertising” section below for further information.

Some of the information we automatically collect when you use our Services includes:

Information about your access to and use of Glohh websites and emails, such as your IP address, browser language, the county/region or country from which you accessed the Services, software and hardware attributes (including device IDs, operating system and browser type), referring and exit URLs, the links you click and files you download, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our websites, the date and time you accessed our websites or opened our emails, and other similar information.


Information about your use of Glohh products including:

Information about your Glohh product, such as your product’s serial number.


Abandoned cart emails 

Types of personal data:

If you have placed items in your shopping cart but have not checked out these items, we may send you abandoned cart e-mails informing you that the

items are still for purchase. 

Why and how we use your personal data:

We handle the data about the items placed in your cart to informing you that the items are still for purchase and your email address. In addition, please check our Cookie policy if you have given consent to cookies.

This processing is processed based on our legitimate interest as a business.


Information we collect from other sources

We may receive information about you from other sources, such as business partners, marketers, researchers, analysts, social network services and other parties to help us supplement our records.


Public forums

Certain features of our Services make it possible for you to share comments, photos or other content publicly with other users, such as a social networking site. Any information that you submit through these features is not confidential and Glohh may use it for any purpose (including in testimonials or other marketing materials). For example, if you submit a product review on a sites, we may display your review (along with the name you provide, if any) on the Glohh websites and social networks or on third-party websites. Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using these features.


De-identified data

We may de-identify information we collect so the information cannot reasonably identify you or your product, we may collect information that is already in de-identified form. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy and we may use and disclose it to others for any purpose, without limitation.


Cookies and similar technologies

We collect information through cookies and other similar technologies, when you visit our websites. 

Types of personal data:

IP address, emails, tracking/protocol data, shopping cart details you have not checked out.

Why and how we use your personal data:

Your behaviour information collected via use of cookies and similar technologies like pixels, email addresses, tags and other identifiers in order to remember your preferences, to

understand how our websites are used and to customize our marketing offerings. 

If you give us personal information in order to receive information in return from us for instance catalogues or general information regarding Glohh - we collect and store that information in a database for marketing purposes.

If you review or download information, we track the visit. That information is

helpful, amongst other things, to provide you with tailored information and to

give us information about which part of the site is frequented. The stored

information will be used to improve the utility of the site.

For information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy. Please see our Cookies Notice to learn more.


Online analytics and advertising

Online analytics

We may use third-party analytics services on our Services (e.g. Google Analytics, Adobe Analytics). These service providers may set and access their own cookies, pixel tags and similar technologies on our Services and on third-party services to collect information that can be used to track users over time and across services. These analytics services help us understand how users arrive at and use our Services.


If you do not want Google Analytics to collect and use information about your use of our websites, then you can install an opt-out in your web browser. You also may opt out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings.


To learn more about Adobe’s privacy practices and to make choices regarding their tracking activities, please visit Adobe’s website.


Online advertising

Glohh strives to provide you with relevant, value-added content in our online advertisements. We do not serve third-party advertisements to you while using our Services. However, we do work with online analytics and advertising partners to deliver Glohh advertisements on third-party websites and to better tailor our own ads and communications on our Services.

Our partners may also place cookies, pixel tags and similar technologies on many online services, including ours. They use these technologies to collect information about your activities on these services in order to deliver you more relevant advertising. For example, they may use the information they collect from their cookies on our Services to identify Glohh products you might be interested in so they can show you relevant Glohh advertisements while you are using our Services and other services. Additionally, we sometimes provide basic information we collect (such as email addresses) to service providers, who may “match” this information in de-identified form to cookies, mobile ad identifiers and other proprietary IDs, in order to provide you with more relevant ads when you visit other online services.


You can learn about how to opt out of receiving personalised online advertisements from our advertising partners by following the instructions in our Cookies Notice in the “Cookie management” section.


How we use your information

Glohh may use the information we collect in the following ways:


To provide the services you have requested, such as completing a purchase, providing customer support.

To communicate with you, for example, keeping you posted on purchases, deliveries, product and changes to our terms, conditions, and policies.

For marketing and advertising purposes, including providing you with the latest product announcements, promotions, and information about upcoming events.

To personalise your experience and customise the Services, such as delivering relevant content and recommending features through our Services.

To improve our Services, including bug detection and error reporting, to understand how users interact with our Services and advertisements, improve usability and the effectiveness of our products, perform research and analytics, and to test and create new products, features and services.

For our business operations, including maintaining your account, reviewing and processing employment applications, and for security, fraud prevention and legal compliance, such as detecting security incidents and protecting against malicious, deceptive, fraudulent or illegal activity.

To recognise users across Glohh Services, personal devices and browsers. Sometimes, we or our service providers may use the information we collect (e.g. username, IP address and unique device identifiers) to try to identify the same unique user across multiple Glohh Services, personal devices (such as smartphones, tablets) and browsers (such as Safari and Chrome), to provide you with a more seamless and personalised experience across these different Services, devices and browsers.

Other purposes for which we seek your consent. We may also use your information for a specific purpose that we communicate to you. We will ask for your consent to process your information for such purpose in accordance with applicable legal requirements.


The laws in some jurisdictions require companies to tell you about the legal grounds they rely on to process your information. Our legal bases for processing your information as described in this Privacy Policy are as follows:

  • Where use of your information is necessary to perform our obligations under a contract or commitment to you. For example, to provide the services you’ve requested from us or to comply with our website terms of service.
  • Where use of your information furthers our legitimate interests or the legitimate interests of others. For example, to provide security for our Services, operate our business and our Services, make and receive payments, defend our legal rights and prevent fraud.
  • Where we use your information to comply with applicable legal obligations. For example, keeping track of purchases for tax and auditing purposes.
  • Where you have consented to our processing of your information for a particular purpose.

For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline and use such combined information in accordance with this Privacy Policy. 


How we share and disclose your information

Glohh may share your information in the following ways:


Service providers

We use selected third-party vendors to help us provide our Services and operate our business, and we may provide access to or share your information with these vendors. They provide a variety of services to us, including customer service, payment processing, delivery, sales and marketing, product design and development, data storage, security, fraud prevention, research and legal services. These service providers are permitted to access and use your information for purposes of performing services for Glohh or to comply with applicable legal requirements.


Protection of Glohh and others

We may disclose the information we collect about you if required to do so by law or in a good-faith belief that such disclosure is reasonably necessary to: (a) comply with legal process (for example, a subpoena or court order); (b) enforce our terms of service or sale, this Privacy Policy or other contracts with you, including investigation of potential violations; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property or personal safety of Glohh or others.

Use by children

Glohh does not target and is not intended to attract children. Accordingly, our online services, including personal accounts on websites that collect any personal data are not directed at and should not be accessed by individuals under the age of sixteen (16), and we request that such individuals do not provide any personal data to Glohh. Minors must obtain express consent from parents or legal guardians prior to accessing or providing any personal data. If notified by a parent or guardian or discovered by other means, that a child under the age of sixteen has provided his or her personal data to Glohh, we will cancel the child’s account, if any, and delete the child’s personal data in our possession.


Business transfers

As we continue to develop our business, we may buy, merge with or partner with other companies. In such transactions, including in contemplation of such transactions, your information may be among the transferred assets. If a portion or all of Glohh’s assets are sold or transferred to a third party, we may share or transfer your information as part of the transaction.


Security and retention of your information

Security of your information


We are committed to protecting your information. We use a variety of technical, physical and organisational security measures designed to protect against unauthorised access, alteration, disclosure or destruction of information. However, no security measures are perfect or impenetrable. As such, we cannot guarantee the security of your information.

When using a Glohh account, it’s important that you select a strong password and do not share it with others. Alert us immediately if you have any concerns about unauthorised use of your account.

We regularly monitor our Services for possible vulnerabilities and attacks. If you have any concerns about the security of our Services, please contact us as detailed in the “Glohh contact” section below so they may be addressed and resolved in a timely and effective manner.


Retention of your information

We retain information for different periods of time depending on the purposes for which we collect and use it, as described in this Privacy Policy. We will delete or de-identify information when it is no longer needed to fulfil these purposes, unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.


Your controls and choices

We provide you with the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. Your legal rights to exercise such controls and choices vary based on the laws of your jurisdiction.


You may request the following by completing our online contact form or by contacting us as detailed in the “Glohh contact information” section below:


  • Access to or a copy of your information
  • Correction or amendment of your information
  • Deletion of your information
  • Transfer of your information to a third party
  • Restriction or objection to certain uses of your information

If you have provided consent for us to use your information for a specific purpose, you may also request to withdraw that consent.


We may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. We will consider all requests and provide our response within the time period required by the applicable laws. Please note, however, that certain information may be exempt from such requests.


You also have the choice to exercise the following controls regarding your information:


Limit the information you provide to us. When you interact with us, you can choose to limit the information you provide. However, if you choose to do so, you may not be able to take advantage of many of our Services and we may not be able to fulfil your requests.

Update or close your Glohh account. You can update your account sign-in details and profile information by logging in to your Glohh account. To close your account, please fill in our online contact us  form as detailed in the “Glohh contact information” section below. Please note, if you choose to delete your account, you will not be able to access any Services where you sign in with that account.


Adjust your marketing and communication preferences:

Opt out of marketing from Glohh by following the instructions located at the bottom of our email marketing messages and adjusting your marketing communication preferences. Please note, opting out or unsubscribing will not prevent you from receiving communications about your orders, or other important notices, such as changes to our terms and policies, which are not marketing content in nature.

Opt out of targeting cookies used for tailored advertising by following the instructions in our Cookies Notice under the “Cookie management” section.

Adjust your analytics preferences: Disable analytics cookies managed by our third-party analytics partners by following the instructions in our Cookies Notice under the “Cookie management” section.


Additional information for certain jurisdictions

Information for California residents

If you are a California resident, California law requires us to provide you with the following additional information about the purpose for which we use each category of “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)) we collect. For more information about each category and purpose of use, please see the “The information we collect” and the “How we use your information” sections above.


Category of personal information and Purposes of use:

Contact and account information: Provide the Services; communicate with you; marketing and advertising; personalise the Services; improve the Services; business operations; with your consent.

Financial and transactional information: Provide the Services; communicate with you; marketing and advertising; personalise the Services; improve the Services; business operations; with your consent.

Customer service interaction information: Communicate with you; improve the Services; business operations; with your consent.

Employment application information: To process your employment application and for our legal purposes.

Information collected through automated technologies: Provide the Services; marketing and advertising; personalise the Services; improve the Services; business operations; recognise users across Services; with your consent.


Sale of personal data

We do not, and will not, sell your personal data.

To exercise any rights you may have with respect to your personal information under California law, please see the “Your controls and choices” section above. We will not discriminate against you for exercising these rights.


Notice concerning Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our websites for third-party purposes and that is why we provide the variety of opt-out mechanisms listed above and in our Cookies.


California “Shine the Light” disclosure

The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the sharing of certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes or in the alternative, that we provide a cost-free means for consumers to opt out of any such sharing. We do not currently share your personal information with third parties for their own direct marketing purposes.


Information for Nevada residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for “monetary consideration” (as such terms are defined under Nevada law) to a person for that person to license or sell such information to others. We do not engage in such activity.


Information for international users

We operate globally and may transfer, store and/or process your information to or with other entities within the Glohh family of companies or other third parties such as trusted service providers and partners in locations around the world (including the United States) for the purposes described in this Privacy Policy. Wherever your information is transferred, stored or processed by us, we take reasonable steps to protect your information in accordance with this Privacy Policy and applicable laws. These measures may include implementing Standard Contractual Clauses to govern the transfer of your information or other means recognised by applicable laws. By providing us with your information, you acknowledge any such transfer, storage or processing.

If you have any concerns or complaints about our data processing activities, we urge you to first try to resolve such issues directly with us. However, if applicable, you may make a complaint to the data protection supervisory authority in the country in which are based.


Changes to our Privacy Policy

From time to time, we may change or update this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our Services or advances in technology. You should review the Privacy Policy periodically and you can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Effective date” at the beginning of the document. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy. 


Glohh contact information

If you wish to contact us or have any questions or complaints in relation to this Privacy Policy, please email us at privacyandsecurity@glohh.com or visit our Support page. Data Protection Officer You may also contact our Data Protection Officer by using the email address above or by physical postage at the following address: GLOHH Ltd, Hartley Court, United Kingdom, NG7 3AN. For information about how your local Glohh dealer is processing your personal data, we kindly refer you to their privacy policy.