Glohh Support

To purchase a Glohh product, please visit the page of the product you are interested in, once on the site click the blue BUY button in the top right corner and follow the simple buying procedure.

Once your payment has been made, a confirmation page will appear with your order number, indicating that your order has been received and you will receive two emails:
Order Acknowledgement email - This email will be delivered instantly after purchasing to confirm that your order was placed successfully and will include a summary of your order information.

Shipment notification email - You will receive this email once your order has been processed and ships from our warehouse. This email will include the carrier's name, tracking number. You can click the tracking number link to track your package on the carrier's website.

Occasionally the confirmation email may end up in your spam folder. Please check your spam folder if you have not received a confirmation email.

There is a possibility that your order attempt was not successful. For further assistance with checking the status of your order, please contact us at support@glohh.com.

All orders will leave our warehouse within 24hours* during business days (Monday through Friday, excluding UK holidays). Any orders placed on Saturday, Sunday or during a United Kingdom bank holiday will be shipped the following week. A shipment notification email including your tracking number will be sent updating you that your order is dispatched and is available for tracking.

*To ensure your order is processed as fast as possible, some regions may require additional information for example:.

• South Korea: 13 digit Personal Customs Clearance Code (PCCC), example P123456789012 or 10 Digit VAT number.
• India: Consignee's KYC Documents such as: Passport, Voter ID, Driving Licence, Permanent Account Number (PAN) and Authorisation Letter (POA).
• Thailand: Require original passport/ID
• Turkey: TR ID Number

Glohh accepts the following terms of payment:

• Master Card
• Visa
• American Express
• Paypal
• Amazon Pay
• Apple Pay
• Google Pay
• Klarna

Authorisation and verification: All online orders are subject to credit card authorisation and verification with the credit card holder and issuing bank. You may be contacted to provide further verification of your information within 48 business hours.

We reserve the right to cancel or delay an order if verification is not received within the specified time or if we are unable to verify certain information so that your order is shipped without delay, please make certain all information you have given us exactly matches your bank records.

Payments are made via the Shopify secure server. Shopify is Payment Card Industry Data Security Standard (PCI DSS) compliant; the PCI DSS is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

If your payment fails, here are some actions you could take:

• Attempt to make your purchase via a different debit/ credit card.
• If this does not work, contact your bank to rule out any problems with your card or a transaction being blocked due to suspected fraud (this can happen with larger transactions)
• If you continue experiencing issue, please contact us via support@glohh.com

If the problem isn't related to your bank or card, please try again, making sure to enter your details carefully.

An invoice is generated and emailed to you following your purchase. You can view your invoices with the "Order Acknowledgement" email including your 9-10 digit order number.

Please see our Terms and Conditions of Sale. You can find them at the bottom of the website, and they must be accepted before an order can be finalised.

Glohh ships worldwide* with the exception of carrier restricted countries (contact Glohh for more information), using the best carriers to make sure your order gets to you on time. The choice of carrier is determined by the destination address and the size of your order. We select the most efficient shipping carrier for your order to keep shipping cost low.

All International orders are shipped via DHL. We do not offer shipping to P.O. Boxes at this time.

*Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. Customs policies vary widely from country to country; we suggest you contact your local Customs office for additional information as Glohh cannot be held responsible for delivery days from outstanding customs and duty payments.

Occasionally, the website for your region may not be displaying as intended, if this is the case, please make your purchase using another computer or mobile device attached to a separate network.

Once your order ships, we'll email a tracking number via a "Shipment Notification Email" so you can track your order. Simply use the provided tracking number on the carriers' website. Tracking numbers are provided to Glohh by the carriers, and Glohh cannot be responsible for errors on part of our carriers resulting in delays, or for the content on their websites.

Please Note: It can take up to 24hrs before tracking information is updated on the shipping carriers' website.

Our goal is to offer the fastest possible service by processing orders within 24 business hours. We will try our best to accommodate your order cancellation or adjustment request if your order has not already been processed. However, orders that have already been processed may not be cancelled or modified; you may return your item subject to the Glohh Online Return Policy.

You can cancel your order any time before your order is dispatched. Once your order is dispatched, you will need to return your item to us after receipt. All return shipping costs are the customer's responsibility.

Every order is prepared with the utmost care and presented in an official Glohh box with careful packaging to avoid transit damage.

All purchases from Glohh are entitled to a 14 day money back guarantee. If you are not completely satisfied with your purchase, please return it to us in the original form and we will gladly issue a refund or process an exchange within 14 days of your delivery date.

While in your possession, you must take reasonable care of the product. Return merchandise will only be accepted if the item is in new, unused and re-sellable condition with the original packaging. Shipping charges on returned merchandise are at the customers expense.

We understand, however, that sometimes a product may become faulty. In that unlikely event, we can replace or refund the merchandise within 14 days from delivery date. For products that become faulty after the 14 days guarantee we offer a 1 year limited warranty. Please refer to the warranty section for further information.

To make a return, please contact us by email at support@glohh.com and notify us of the reason of your return. Please include your full name and order number as reference. Upon receipt of your email, we will send you a Returns Authorisation email including a Returns Form.

Shipping charges on returned merchandise are at the customer's expense. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.

All items returned to Glohh will undertake a mandatory Quality Control, after which you will get notified if your return is granted. Depending on your original mode of payment, it may take up to 14 days before the refund is credited to your bank account/credit card/Paypal account.

While in your possession, you must take reasonable care of the product. Return merchandise will only be accepted if the item is in new, unused and re-sellable condition with the original packaging, all returns are subject to a 15% restocking fee, however, this amount may change depending on the quality of the returned item.

If your item arrives damaged, it's important you let us know within 24hrs of delivery, please provide the following information via email to support@glohh.com:

• Your 9-10 digit Glohh order number (Provided via a confirmation email upon your purchase) or receipt of purchase from a third-party vendor.
• A short video clearly demonstrating the issue you are experiencing.
• Your unique 11 digit serial number located on the base of each taillight.

Glohh warrants the merchandise to the original owner for one year, from the date of original retail purchase. The Warranty covers any and all part of the merchandise that may need repair against defects in materials and workmanship under normal consumer use. Glohh obligations hereunder are limited to repair or replacement at its option. This limited warranty applies only to hardware components of the merchandise that are not subject to accident, misuse, neglect, fire or other eternal causes, alterations, repair or commercial use and any recovery may not exceed the amount paid for the merchandise. Any claim made under the limited warranty will involve you returning the defective merchandise to us at your own expense by following the returns procedure. Please include a copy of the proof of purchase. All warranty related shipping charges are the responsibility of the customer. Glohh reserves the right to determine whether the terms of warranty, set out have been properly followed.

If you are experiencing issues with your purchase, it's important you let us know as soon as possible, please provide the following information via email to support@glohh.com:

• Your 9-10 digit Glohh order number (Provided via a confirmation email upon your purchase) or receipt of purchase from a third-party vendor.
• Name and address of the business that installed the taillights.
• A short video clearly demonstrating the issue you are experiencing.
• Your unique 11 digit serial number located on the base of each tail light.

Upon receipt of this information, we will be able to assist further.